Ordering and minimum quantities
What is your minimum order quantity (MOQ)?
For stock references the MOQ is typically 50–100 pieces per model. Custom colours, private-label packaging or OEM/ODM parts usually require 300–1,000 pieces depending on the process. Ask for a quotation with your target quantities and we will confirm the exact minimum for that reference.
Can I mix different models in one order?
Yes. Mixed orders are common for importers: the total order value should reach our minimum production batch, but individual models can start from a few dozen pieces.
Do you supply samples?
Yes. Stock samples are usually available within 3–5 working days; custom or OEM samples take 7–20 days depending on tooling. Sample and courier costs are normally paid by the buyer and credited against the first bulk order.
How do I confirm fitment for my market?
Send the vehicle brand, model, year and engine displacement (or the OEM part number you replace). We will check our fitment database and, where needed, ask for a photo or dimension drawing of the original part.
Production and lead time
What is the normal lead time?
Stock items ship in 7–15 days after deposit. Production orders take 20–35 days depending on quantity and process; OEM/ODM projects including tooling usually need 35–60 days. We confirm the schedule in writing before you pay the deposit.
How do you control quality?
Incoming raw material inspection, in-process checks on critical dimensions, and a final inspection with sampling according to AQL before packing. Test reports for material composition and performance can be provided on request.
Can you produce according to my drawing or sample?
Yes — that is our core OEM/ODM service. Send a drawing (2D/3D), a physical sample, or even a clear photo with key dimensions. We will quote tooling, unit price and lead time, and sign an NDA where required.
Customization and branding
Can you print our logo and use our packaging?
Yes. Logo marking (laser, pad printing, engraving) and custom boxes, labels, manuals and barcodes are available. Private-label packaging usually needs a minimum of 500–1,000 units per reference.
Do you keep our design confidential?
Yes. Tooling, drawings and specifications paid for by the customer remain your confidential information. We do not reuse them for other customers and will sign an NDA before reviewing your drawings.
Can you develop a new product that does not exist yet?
In many cases yes. We reverse-engineer from samples, build or modify tooling, and produce prototypes for testing. Feasibility, tooling cost and timeline are confirmed after we review the sample or drawing.
Payment, shipping and documents
What payment terms do you accept?
Standard terms are 30% deposit by T/T with the balance before shipment. For long-term customers we can discuss other arrangements. We also accept payment through Alibaba Trade Assurance where the order is placed there.
Which shipping methods do you support?
Sea freight (FCL/LCL), air freight, and express couriers for samples and small orders. We work EXW, FOB, CIF and DDP depending on destination; for DDP we confirm the destination country and postcode before quoting.
Which documents do you provide?
Commercial invoice, packing list, and the transport document required by your Incoterm. Certificates of origin (Form A, Form E, etc.), material test reports and compliance declarations can be arranged on request.
Can you ship to Amazon FBA or a 3PL warehouse?
Yes. Provide the warehouse address, label requirements and any appointment process; we will pack and label accordingly and send you photos before dispatch.
Warranty and after-sales
What is the warranty?
12 months from shipment against manufacturing defects. Normal wear items (brake pads, clutch friction plates) and damage from incorrect installation, modification or accident are not covered.
What if some pieces are defective?
Notify us within 15 days of receipt with photos, quantity and packing-list reference. Confirmed manufacturing defects are replaced in the next shipment or credited — whichever you prefer.
Do you support our technical questions after the sale?
Yes. We can provide installation notes, torque and clearance specifications, and troubleshooting support by email or WhatsApp for the products we supply.
Still have questions?
Send us your model list or drawings — our sales engineers reply within one business day.